Terms and Conditions

These terms govern your use of Cratis Studio ("the Service"), operated by Cratis ("we", "us"). By creating an organization, accepting an invitation to join one, or purchasing seats, you agree to them on behalf of yourself and of the organization you represent. If you do not agree, do not use the Service.

1. What the Service is

Cratis Studio is a hosted, multi-tenant application for modeling event-driven systems and collaborating on those models. It lets you and your colleagues describe domains, commands, events, read models and the flows between them, work on them together in real time, generate artifacts from them, and run them.

Each organization is a separate tenant. Your organization's models, events, and derived data are isolated from every other organization and are never pooled with, exposed to, or used on behalf of another customer.

2. Your organization and your account

The person who creates an organization becomes its first administrator and is responsible for who else is invited into it. Administrators can invite, remove, and change the roles of users, and can see the organization's billing and licensing state.

You are responsible for:

• the accuracy of the information you provide when registering,
• everything done through your account and through accounts you invite,
• keeping the credentials of your identity provider secure, and
• ensuring that everyone you invite is entitled to see the content in your organization.

We authenticate you through an external identity provider. We never see or store your password.

3. Seats, trials, and billing

Access to the Service is licensed per user, per seat.

• A new organization receives a trial seat for its first administrator, valid for the trial period shown at the time it is granted. The trial gives full access and requires no payment details.
• Beyond the trial, each user who needs access must hold an active assigned seat. Seats are purchased in a quantity and on a billing cycle you choose at checkout.
• Subscriptions renew automatically for the chosen cycle until cancelled. Cancelling stops future renewals; it does not refund the current period, and access continues until the period ends.
• Prices are shown before you confirm a purchase. Unless stated otherwise, prices exclude VAT and other applicable taxes, which are added where required by law.
• Payments are processed by our payment provider. We do not receive or store your full card details.
• If a renewal payment fails, we may suspend seats after notifying the organization's administrators. Data is not deleted on suspension — see section 9.

Increasing the seat count takes effect immediately and is charged pro rata. Decreasing it takes effect at the next renewal.

Pricing changes — Prices shown during beta are current but subject to change. We will give at least 30 days' notice of price increases via the organization's administrators. We welcome your feedback on pricing as we continue to develop the Service.

4. Acceptable use

You may not use the Service to:

• break the law, infringe anyone's rights, or violate anyone's privacy;
• upload or generate content that is unlawful, malicious, or intentionally harmful;
• probe, scan, or attempt to breach the Service's security, or access data belonging to another tenant;
• place a deliberately disproportionate load on the Service, or use it to attack other systems;
• resell, sublicense, or provide the Service to third parties as your own product; or
• reverse engineer the hosted Service, except to the extent that restriction is unenforceable by law.

We may suspend access that is actively harming the Service or other customers, and will tell the organization's administrators why.

5. Your content

You keep all rights to the models, code, documents, names, and other material you put into the Service ("your content"). We claim no ownership of it.

You grant us only the licence we need to run the Service for you: to store, copy, transmit, back up, and display your content to the users in your organization, and to process it as needed to provide the features you use.

We do not use your content to train machine-learning models, and we do not sell it or share it for advertising.

Generated and AI-assisted content

Some features generate content — diagrams, code, explanations, spoken audio — from your input, in some cases using a language model. Output may be inaccurate or unsuitable, so review it before you rely on it. You are responsible for what you do with generated output. Where an external model provider is used, the relevant processing is described in the privacy policy.

6. Our intellectual property

The Service, its software, design, and documentation remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your seats are active — nothing more.

Feedback you give us about the Service may be used freely and without obligation to you.

7. Availability and support

We aim to keep the Service available continuously and to give reasonable notice of planned maintenance. We do not, under these terms, commit to a specific uptime percentage; a separate agreement is required for a contractual service level.

Support is provided through the channels published on our website.

8. Beta and preview features

Features marked as beta, preview, or experimental are made available to try. They may change or be withdrawn at short notice, may be less reliable than the rest of the Service, and are excluded from any availability commitment. Do not use them for anything you cannot afford to lose or recreate.

9. Termination and what happens to your data

You may stop using the Service at any time and cancel your subscription from the billing settings.

We may terminate or suspend an organization for a material breach of these terms that is not remedied within 30 days of us pointing it out, or immediately where the breach is unlawful or endangers the Service or other customers.

After termination or expiry of the last seat:

• Your organization's data is retained for 30 days, during which an administrator can export it or reactivate the organization by purchasing seats.
• After that window it is deleted from the live systems, and is removed from backups as those backups expire on their normal rotation.
• Erasure of an individual's personal data can be requested at any time, independently of this window — see the privacy policy.

10. Warranties and liability

The Service is provided "as is". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill; and our total aggregate liability arising out of or in connection with these terms is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

You remain responsible for keeping your own copies of anything you cannot afford to lose. Our backups (described in the privacy policy) protect the Service; they are not a substitute for your own export.

11. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform under these terms. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law — in which case, where permitted, the other party is told first.

12. Data protection

Where we process personal data on your behalf, we act as processor and you as controller, and we process it only on your documented instructions — of which these terms and your use of the Service are part. Our security measures, our sub-processors, and how we handle erasure and backups are described in the privacy policy, which forms part of this agreement.

13. Changes to these terms

We may update these terms. Every version carries a version marker, and the version you accepted is recorded against your organization together with who accepted it and when.

For material changes we will give at least 30 days' notice to the organization's administrators and ask for acceptance of the new version. If you do not accept, you may cancel before the change takes effect and receive a pro-rata refund of any prepaid period that has not been used.

14. General

These terms are the entire agreement between us about the Service and replace any earlier understanding.

If any provision is held unenforceable, the rest remains in force. Failing to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of our business.

These terms are governed by Norwegian law, and the courts of Norway have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you where you live.

15. Contact

Questions about these terms: legal@cratis.io